Delivery of Digital Downloads
All orders are processed immediately. You will be able to download your digital products on the order confirmation page. You will also be sent an email with a link to download your digital product. If you do not receive this email within 15 minutes, please check your spam folder, or send an email to firstname.lastname@example.org for assistance.
How to Download
Note: many mobile devices such as phones and tablets, do not allow for downloading through a link. If possible, download your products on a laptop or desktop computer.
All files are sent using PDF format. Most computers have pre-installed Adobe Reader on them, but if your device does not have a PDF reader, you will need to download a reader. Adobe Reader is the most common one and it's free. You can download it here.
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.
If your product contains multiple files, you will receive the files in a Zip file.
Here's how to unzip a ZIP file:
- Laptop or PC: save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser. We recommend using Chrome.
- Mobile devices- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. You could also try is to long hold the zipped file and then click "Extract".